complaints

complaints                                                              02Dec30
  
  If you have a complaint about something, there is a procedure that you 
  should follow so that the complaint is handled in the correct manner.
  
  o Send your complaint in @mail to the Staff/Player Relations person. This
    person will strip out names so that the complaint, not the player, is
    addressed. This person will mail you with what they are mailing staff,
    to make sure it's the 'heart of the matter' before being passed to the rest
    of staff.
  
  o When you are satisfied with how the complaint is presented, it will be
    passed up to staff to be addressed.
  
  o Allow for sufficient processing, discussion and evaluation. Seven days is
    the maximum turnaround time.
  
  o Once a decision is passed down, it has opportunity for one appeal.
    Appeals should be handled via the same method as above. The decision of
    the appeal is final, and no further appeals will be granted.
  
Please see: complaints2                                             Top: policy

complaints2                                                             02Nov15
  
  Here are some things not to do:
  
  o Do not sit around and complain on the Public channel. You will not win
    friends among the wizards by complaining in a Public forum. This includes
    bbposts, and other IC/OOC means of conveying your issue.
  
  o Do not drag others who are not directly involved in the complaint into
    the forum of the complaint. This includes paging all of your friends to
    drum up support for your plight, when they were not part of the 
    original complaint or complaint process. Staff reserves the right to
    bring in outside help in the form of the junior production staff to
    arbitrate and decide if required.
  
  o Do not threaten staff. This includes threats of leaving the game, or of
    others leaving the game, or of writing negative reviews. If this is the
    stance you want to take, staff will not hesitate to show you out the
    door. You have the privilege of playing on Anomaly. It is not a right.
  
                                                                   Top: policy